Privacy Policy

Last updated: 1 October 2026

At Cherrywood Patch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our Shopify website, place an order, or contact us.

1. Who We Are

This website is operated by:

Cherrywood Patch Ltd, company number 17002405, of 40b-40e Wickham Road, London SE4 1NZ.

We are the data controller responsible for your personal information.

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

  • Name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order information
  • Product choices and personalisation details (such as names, initials or wording required for your bespoke item)
  • Any information you provide when contacting us
  • Website usage information collected through cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Create your personalised products
  • Communicate with you about your order
  • Arrange delivery
  • Provide customer support
  • Keep records for legal and accounting purposes
  • Improve our website, products and customer experience
  • Send marketing emails where you have chosen to receive them

We only collect and use information that is necessary to provide our products and services.

4. Personalised Products

As our products are handmade and personalised, we require certain information to complete your order.

Personalisation details, such as names or initials, are used only for creating your item and fulfilling your order. We will not publicly display or share personalisation details without your permission.

5. Shopify

Our online store is hosted by Shopify Inc. Shopify provides us with the online platform that allows us to sell our products and process orders securely.

Your information may be processed through Shopify's systems in order to:

  • Process payments
  • Complete transactions
  • Manage orders
  • Provide website functionality

For more information about how Shopify handles personal information, please refer to Shopify's own privacy policy.

6. Payments

Payments are processed securely through Shopify Payments and/or other payment providers available through our website.

We do not store your full payment card details.

7. Delivery Services

To deliver your order, we may share relevant information with delivery providers, including your name and delivery address.

We only share information that is necessary to complete your order.

8. Children's Images and Marketing

From time to time, we may share photographs of children using our products for marketing purposes.

We will only use images of children where we have received clear consent from a parent or legal guardian.

You may withdraw permission for future use by contacting us. Please note that this does not apply to materials that have already been published, printed or distributed.

9. Cookies

Our website uses cookies and similar technologies to provide essential website functions, understand how visitors use our website, and improve your shopping experience.

You can manage cookie preferences through your browser settings.

10. Keeping Your Information Secure

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

11. How Long We Keep Your Information

We retain customer information only for as long as necessary to:

  • Complete your orders
  • Meet legal and accounting requirements
  • Resolve any complaints or disputes

12. Your Rights

Under UK data protection law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information where appropriate
  • Withdraw consent where processing is based on consent
  • Object to certain uses of your information

To exercise these rights, please contact us at hello@cherrwoodpatch.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any updates will be posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact: hello@cherrwoodpatch.com.